This Privacy Policy explains how Gobel Power ("we," "us," or "our") collects, uses, and discloses information about you when you use the Gobel VRM mobile application (the "App").

 

1. Information We Collect

To provide you with the ability to monitor and manage your Gobel Power home energy storage systems, we collect the following types of information:

• Account Information: When you create an account to manage your installations, we collect your name, email address, and login credentials.

• Device and System Data: The App collects telemetry data from your connected Gobel Power batteries via Wi-Fi. This includes, but is not limited to: cell voltages, temperatures, state-of-charge, power flow, system alarms, and historical performance data.

• Network Information: To facilitate remote monitoring, the App requires access to your local Wi-Fi network information to connect your energy storage system to the internet.

• Mobile Device Information: We may collect limited information about your mobile device, such as the device model, operating system version, and unique device identifiers, to ensure app compatibility and troubleshoot issues.

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2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the Gobel VRM App and its features.

• To allow you to remotely monitor your battery systems and receive real-time alarm notifications.

• To provide customer support and respond to your inquiries.

• To analyze app usage and system performance to improve our products and services.

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3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party cloud hosting or analytics providers who assist us in operating the App. These providers are bound by confidentiality agreements.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

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4. Data Security

We take reasonable measures to help protect your personal information and battery system data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

 

5. Children's Privacy

The App is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

 

6. Your Rights and Choices

Depending on your location, you may have the right to access, update, or request the deletion of your personal information. You can manage your account information directly within the App or by contacting us.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Website: https://www.gobelpower.com